Privacy Policy

This Privacy Policy explains how TXBUK collects, uses, and protects your information when you use the Platform.

1. Information We Collect

• Account information: email address and password (managed securely via our authentication provider).
• Profile information: name, location, skills, certifications, work history, and contact details you choose to add.
• Uploaded files: profile photos, resumes, and certification documents.
• Usage data: searches performed, profile views, and work requests submitted, used for basic platform analytics.

2. How We Use Information

• To operate the technician search and directory features.
• To deliver work opportunity requests between employers and technicians.
• To maintain platform security and investigate reported profiles.
• To improve the Platform based on aggregate, non-identifying usage patterns.

3. AI Features

TXBUK offers optional AI-assisted features: Field AI, which gives technicians on-site troubleshooting guidance, and Employer AI, which helps employers describe and resolve a technical issue themselves before deciding whether a technician visit is needed. When you use these features, your messages and any files or photos you choose to upload are processed by our AI service providers to generate a response, and are stored by TXBUK as part of your account activity.

Saved Business Context. For employers using Employer AI, TXBUK may save selected, durable details about your business's technology environment — such as equipment or software you use, an operational preference, a past issue and how it was resolved, or a possibility Employer AI hasn't confirmed yet — so future conversations don't have to start from scratch. This happens either because you explicitly ask Employer AI to remember something, or, for eligible paying subscribers who have acknowledged our in-product notice about it, automatically for certain kinds of durable facts you state in conversation. Most conversation is not saved this way. Saved Business Context may become outdated, and anything Employer AI hasn't confirmed is labeled as such rather than presented as settled fact. You can review, correct, or delete individual saved items at any time from your dashboard. Saved Business Context may remain associated with your employer account until you delete or correct it, or until it is otherwise removed under our data-retention practices. If your Employer AI subscription lapses, previously saved context is not deleted — it remains reviewable and manageable, but Employer AI will not use it in conversation again until your subscription is active. Saved Business Context belongs to your employer account and is not shared with technicians.

Please do not enter passwords, PINs, access codes, payment card details, API keys, or other sensitive credentials into any TXBUK AI feature, or ask us to remember them. TXBUK attempts to screen for and reject this kind of information, but you should not rely on this as your only safeguard.

AI-generated responses may be incomplete, outdated, or inaccurate. Verify anything important, especially before taking an action you can't easily undo, and use a qualified professional where appropriate.

4. What's Public vs. Private

Published technician profiles (name, headline, skills, tools, certifications, work history, and location) are visible to anyone who visits the Platform. Phone number and email are only shown publicly if you explicitly opt in. Resumes and certification documents are stored privately and only accessible through time-limited, access-controlled links.

5. Data Sharing

We do not sell your personal information. Work request details you submit to a technician are shared only with that technician. We share information with service providers who help us operate the Platform — including the AI providers that process your AI conversations and uploaded files to generate responses, and our cloud hosting and database providers — solely to provide the Platform's features. We may disclose information if required by law.

6. Data Security

We use industry-standard practices including row-level database security, encrypted storage, and access-controlled file uploads. No system is 100% secure, and we encourage you to use a strong, unique password.

7. Your Choices

• You can edit or remove profile information at any time from your dashboard.
• You can unpublish your technician profile to remove it from public search.
• You can delete uploaded files (resume, certification documents) at any time.
• You can review, correct, and delete individual Saved Business Context items from your Employer AI dashboard at any time.
• You can delete your entire account. See "Account Deletion" below.

8. Account Deletion

You can request deletion of your account at any time from Account Settings. Your access is disabled immediately when you make this request, and any active paid AI subscription is canceled right away.

Recovery period. We retain your account temporarily so it can be restored if you change your mind. You can restore your account at any time before permanent deletion begins, and permanent deletion normally occurs within approximately 7-8 days of your request.

What happens after permanent deletion. Your account-owned, private information — including your profile, resume, saved AI conversation data, Saved Business Context, and other privately uploaded documents — is deleted or anonymized as appropriate.

Records we may retain. We may retain limited, anonymized records when necessary to preserve another user's legitimate history, or for operational, security, or legal purposes — for example, a completed work order, a shared message thread, a review, a report, or a transaction/business record. In these retained records, your identity is no longer presented normally; you are shown as a generic label (such as "Deleted Technician" or "Former Employer") rather than by your original name or email.

Billing. Your active subscription is canceled when you request deletion. We may retain Stripe and financial transaction records where appropriate, including after your account is permanently deleted, for accounting, tax, and legal purposes.

Signing up again. After your account is permanently deleted, its original email address becomes available for a new signup. A new account created this way is treated as an entirely new account — it is not connected to, and does not restore, your prior profile, history, messages, reviews, or saved data.

9. Cookies

We use essential cookies to keep you signed in and to secure your session. We do not use third-party advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected by an updated "last updated" date.

11. Contact

Questions about this Privacy Policy can be sent to privacy@txbuk.com.